Contact Us
Got a question about a casino we've reviewed, a bonus that didn't quite match what was advertised, or something you'd like to see us cover on auralab.co.uk? This page explains how to reach the Non Gamstop Casinos team and what we can (and can't) help with.
What we can help with
We're a research and comparison site, not an operator, so our team can't process withdrawals, resolve a dispute with a casino's support desk, or manage your account. What we can do is:
- Answer questions about how we rate and rank sites not on Gamstop
- Point you towards relevant guides, such as our Non Gamstop Casinos UK 2026 review page
- Take feedback if you've spotted an offer that's out of date or a detail that needs correcting
- Hear suggestions for brands or topics you'd like us to look into next
- Signpost support resources if gambling has stopped feeling fun
If your query relates to a specific casino account — a delayed withdrawal, a bonus dispute, a verification issue — that has to go through the casino's own support team directly, since we don't hold your account details and have no access to operator systems.
Before you get in touch, check these first
A lot of common questions are already answered elsewhere on the site, so you might get a faster answer here:
- How we choose and rank casinos: our review methodology, including what we look at across licensing, game variety, payment speed and bonus terms, is explained on the non Gamstop casinos UK page
- Who we are: background on the site and how we operate is on our About Us page
- Site rules and terms of use: covered in our Terms and Conditions
- Worried about your gambling, or curious how self-exclusion schemes like GAMSTOP work: we've laid this out plainly on our Responsible Gambling page
What we're not able to do
To keep expectations realistic, there are a few things a comparison site genuinely can't offer:
- We can't guarantee a payout, bonus outcome or account decision made by any casino
- We can't act as a middleman in a financial dispute between you and an operator
- We can't add you to, or remove you from, GAMSTOP or any other exclusion scheme — that's managed directly by the scheme itself
- We can't verify or confirm your identity with a third-party casino
A note on how this site works
Non Gamstop Casinos may earn commission when readers sign up with a casino through links on this site. That relationship never decides our ratings — commercial arrangements don't buy a higher position, and every brand is assessed against the same criteria before it appears on any page.
If you're contacting us about eligibility or local rules
Readers sometimes get in touch asking whether it's fine to use a casino not on Gamstop, or whether doing so breaks any rule. We're happy to explain how these sites are licensed and operated, but we can't give personal legal or financial advice. If you're unsure how a self-exclusion scheme interacts with your own situation, the safest step is to speak with the scheme provider directly or with an independent support service, some of which are listed on our Responsible Gambling page.
What happens after you reach out
- Send your message with as much detail as you can — which page, which casino, and what the question or issue is
- We review the message and check it against our current research and ratings
- Where we can help directly, we'll reply with an answer or a correction; where the issue sits with an operator, we'll point you to the right place to resolve it
This is 18+ content throughout. Nothing on auralab.co.uk, including this contact page, is intended for anyone under the legal gambling age, and gambling always carries financial risk regardless of which site you choose.